Services
Services are aligned with the software development lifecycle, which recognises that development is iterative, particularly on the web.
Read more about the individual services by clicking on the links below:
- Quality Planning and User Advocacy
- Stakeholder and User Requirements
- Expert Usability Review
- User Testing
- Information Architecture
- elearning
- Comparative/Competitive Analysis and Benchmarking
- Interaction Design and Validation
- Training
Quality Planning and User Advocacy
Obtain User Centred Design Advice - assistance in integrating user testing and consultation into a development project’s lifecycle to maximise customer satisfaction and acceptance, and ensure the success of your project.
Stakeholder and User Requirements
Use a formal process to gather and document the needs of users and stakeholders, then analyse and translate these into a set of specifications. This ensures that the requirements of end users and business owners are clearly defined and delivered on in the final release.
Expert Usability Review
Conduct usability testing on prototype designs or websites by expert analysis against a set of usability standards by identifying issues and their severity, with individual recommendations for improvement. This is a good first usability test process that can normally be completed in two weeks elapsed time.
User Testing
Usability evaluation is conducted through methods such as one-to-one task based usability testing. Test designs with users at various stages of development - from early prototypes such as structural maps and visual designs by focus groups, through to late functional prototypes nearing launch. Identify 80% of usability issues in two to four weeks.
Information Architecture
Elicit new content structures for larger websites or validate proposed structures through user testing with techniques such as open and closed card sorting.
elearning
Determine user reactions to instructional/learning designs and find practical ways to improve acceptance, understanding and retention. Benchmark designs against best and current practice in elearning.
Comparative/Competitive Analysis and Benchmarking
Check the relative ranking of your website or software system compared with the known competition, and determine which elements of each are most liked by users, and which follow best practice.
Interaction Design and Validation
Establish highly intuitive flows from the ground up or refine existing by specifying the sequence of interactions in detail, through a process of user consultation and leveraging from best practice.
Training
Structured seminars and workshops in usability evaluation, particularly related to elearning.
Eyetracking, Accessibility and Web Analytics
These services are offered by alliance partners. See The Alliance Partner Page for a description.
