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UXResearch is led by Dr John Eklund, formerly Head of Usability at a Software Testing facility and lecturer at Sydney University, with over 14 years experience delivering usability services to corporate and government clients. John has a PhD from Sydney University in the fields of Education and Human Computer Interaction, and has delivered hundreds of projects to clients such as:

  NRMA Insurance logo




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Insure My Ride LogoThe Buzz Car Insurance

Sample Projects

John Eklund has  conducted and supervised dozens of successful projects relating to improving the user experience. A sample of projects include:

  • Primary provider of usability services for the brands IAG, Suncorp and RACV
  • Online quote and payment process optimisation for insurance
  • Comparative benchmarking review of online transactional functionality on major Australian Telecommunications provider
  • A usability review of credit card online signup processes
  • Usability Testing of the Personal and Business Online banking systems for a major Australian bank
  • User requirements for a Health website
  • A review of online accommodation and travel booking processes for a major online travel website
  • Usability review of wireframes developed for new online transactional functionality for RACV.

Principal Consultant Profile

Formerly a teacher and University Lecturer and Head of The Usability Division at a software testing company for over 10 years.

Doctorate in Education from The University of Sydney in the area of interface design of instructional systems, in collaboration with researchers at the HCI Institute of Carnegie Mellon University.

Has conducted a multitude of usability studies for a wide range of government and corporate clients Is widely published and is editor to The Australian Journal for Educational Technology and Journal for Universal Access in the Information Society.