We can help you create a superb online experience for your customers, increase sales and decrease development costs. Understanding your customer's reactions and experiences on your website or software system, and how to improve it in line with best practice, will help your business.
UX Research undertakes most forms of usability, with special expertise in elearning, and can offer specialised services such as accessibility, eyetracking and web analytics through select alliance partners. Our aim is to offer these services with high levels of expertise for a comparatively modest fee.
Objective and expert advice that's independent from the development team or business owners can be critical to the success of your project.
July 2nd, 2009
Some companies have their own UX people to conduct customer research.
UX Research is now set up to assist with various levels of support from premises hire to full service.
Lab Facilities
Our lab facility located in Walker Street North Sydney is available for hire.
• Interview room and client observation room
• Focus group room
• Recording facilities
• Eyetracking equipment.
Day and evening session times available.
Recruitment of participants
We can help organise the participants for your study – turning up on time and adding value to the research, they are selected using a screening questionnaire to ensure they represent the correct demographic.
Eyetracking
We can integrate an eyetracking component to your study using our equipment with an eyetracking expert to operate the equipment and analyse the data.
Session hosting, observation and analysis support
We can supply an experienced analyst as a second (shared or relief) host for larger studies. This way more sessions can be run in any one day. A usability analyst can be available on an hourly rate to take session notes and provide a level of analysis that you need to get the study completed efficiently.
